30 Day Satisfaction Guarantee
If you're not completely satisfied with your purchase for any reason, you may return it within 30 days for a full refund. The item must be returned in the same condition that you received it, and must be shipped in its original packaging to ensure safe delivery.
Refund Policy
Once your return is received and inspected, we will send you an email notifying you that we have received your item, along with a notification to you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or origin method of payment.
Exchange Policy
We only replace items if they arrive defective or damaged. If you need to exchange your item for another of the same type, please e-mail us at fibertoolsusa@gmail.com with your request and details of the issue encountered.
How To Return Items
To process a return, please e-mail us at fibertoolsusa@gmail.com with your request, the order number and the products being returned.
For voluntary returns, you will be responsible for paying for your own shipping costs, and the original shipping costs are non-refundable. If you're exchanging a damaged or defective item, we will provide you with a prepaid shipping label.
If you are shipping an item over $100 in value, we highly recommend that you use a trackable shipping service, and purchase shipping insurance. We cannot be help responsible for damages that occur during return shipping, if the packages are not properly packed, or if the shipment is lost or damaged without shipping insurance.